Good business etiquette is essential for all employees, regardless of their position in the organisation. Good business etiquette helps create a positive first impression, provide a professional and mutually respectful atmosphere and facilitate cross-cultural communication and business.
This course has therefore been designed to increase the learner’s understanding of the basic types of business etiquette such as handshakes, business cards, dressing, grooming, dining, using the telephone and sending email.
• Introduction to business etiquette;
• Handshake etiquette in Australia and in other cultures;
• Business card etiquette in Australia and in other cultures;
• Dressing etiquette;
• Grooming etiquette;
• Dining etiquette;
• Telephone etiquette;
• Email etiquette.
At the completion of this course, learners should be able to outline the appropriate business etiquette with relation to:
• Business cards;
• Using the telephone;
• Sending email.