Electronic Communication and Social Media

Price: $69.00 (Incl. GST)
Member Price: $57.50 (Incl. GST)

Course Overview

Electronic communication and social media tools provide organisations with the opportunity to engage with clients and other stakeholders online. However, the use of these tools is also associated with a number of different risks, ranging from personal online safety to information security.


This course is aimed at increasing awareness of these risks and providing tips on how to minimise them. It introduces learners to the fundamentals of what electronic communication and social media is, with the aim of developing an understanding of the environment in which these tools are used.


Key Content

• What electronic communication and social media tools are;
• How and why an organisation would monitor usage;
• Employee responsibilities;
• Non-compliance;
• The risks of using such tools in the areas of:

  • Writing skills;
  • Online conduct;
  • Professional boundaries;
  • Confidentiality;
  • Intellectual property;
  • Information security;

• Tips to encourage online safety.


Learning Outcomes

At the completion of this course, learners should be able to:

• Explain their responsibility regarding the appropriate use of electronic communication and social media tools;
• Identify potential personal and organisational risks;
• Discuss best practice that should be implemented when using these tools.